cd33 cd3's Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail what information cd33 cd3 collects, why it collects it, and how securely your information is kept.
Table of Contents
1 Introduction and Scope
This privacy policy applies to the cd33 cd3 platform and all services under it. When you use the cd33 cd3 website, open an account, make a deposit, or participate in live casino — this policy governs the relationship between you and us in each of those situations.
Before reading this policy, it is also important to review our Terms and Conditions, as both documents work together as complements to each other. Using cd33 cd3's services means you are expressly accepting the terms described in this privacy policy.
In this policy, "we", "our", or "cd33 cd3" refers to the organisation operating this platform. "You" or "user" refers to any person who has registered on or is using this platform.
2 Information Collection
cd33 cd3 collects user information through various methods. The information collected, how it is collected, and under what circumstances, is set out below by category.
2.1 Registration Information
Information you voluntarily provide when creating an account includes:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Mobile wallet information (bKash, Nagad, Rocket, or Upay — for transaction purposes only)
2.2 Identity Verification Information
For large withdrawals or security-related verification, we may additionally request the following information:
- National ID (NID) or passport copy
- Selfie or photo-based identity verification document
- Proof of address (where applicable)
2.3 Automatically Collected Information
When you browse the cd33 cd3 platform, the following information is automatically recorded by technical means:
- IP address and device identifier
- Browser type and operating system
- Session duration and pages visited
- Clickstream data and gaming activity logs
2.4 Financial Transaction Information
During deposits and withdrawals, we store the transaction amount, time, mobile wallet number used, and transaction reference number. We never store full card numbers or bank PINs.
3 Purpose of Information Use
cd33 cd3 uses collected information only for specific, lawful, and transparent purposes. Those purposes are set out in detail below:
3.1 Account Management and Verification
Information is used to create, manage, and secure your account. This includes password resets, OTP verification, and detection of suspicious logins.
3.2 Financial Transaction Processing
The necessary information is processed to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Withdrawals are generally completed within 30 minutes to 3 hours.
3.3 Customer Support
We use your information to respond to any issues or questions related to your account and to provide support via 24/7 live chat and email.
3.4 Fraud Prevention
We monitor user behaviour to prevent money laundering, multiple account creation, and other misconduct. This is done in the interest of all users on the platform.
3.5 Service Improvement
By analysing user experience, we continuously improve various features, game selection, and payment processes on the platform. Individual users are not identified in this analysis.
3.6 Communication and Notifications
Emails or SMS messages may be sent to keep you informed about transaction confirmations, security alerts, bonus updates, and important platform changes.
4 Cookies and Tracking
The cd33 cd3 platform uses cookies and similar technologies. These are stored as small data files in your browser and serve various purposes.
4.1 Essential Cookies
These cookies are essential for the platform's basic functionality — maintaining login sessions, managing security tokens, and temporarily holding form data. They cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your language preferences, theme settings, and your preferences within games. This keeps your experience smooth.
4.3 Analytics Cookies
Analytics cookies are used to understand aggregate information such as which pages users visit most and where they encounter problems. No personal identity is involved.
4.4 Cookie Control
You can delete cookies or stop accepting new cookies at any time from your browser settings. However, disabling essential cookies may cause some core platform features to not work properly.
5 Data Storage and Security
cd33 cd3 uses industry-standard technology to secure your information. We believe data protection is not optional — it is a fundamental part of our service.
5.1 Encryption
All communication between the platform and servers is encrypted via SSL technology. Passwords and sensitive information are never transmitted or stored in plain text.
5.2 Access Control
Only authorised staff can access your information, and only for specific work purposes. All internal access is logged and monitored.
5.3 Retention Period
Certain information may be retained for a defined period for compliance purposes while your account is active and after it is closed. Financial transaction records are kept for the legally required period.
5.4 Response to Data Breach
Should a gap in data security occur for any reason, cd33 cd3 will take swift steps to address it and will notify affected users in a timely manner.
6 Sharing Information with Third Parties
cd33 cd3 never sells your personal information and does not transfer it to third parties for commercial purposes. However, specific information may be shared in the limited circumstances below:
6.1 Payment Processors
Only the information necessary to complete transactions is shared with mobile wallet operators such as bKash, Nagad, Rocket, and Upay. These third-party organisations operate under their own privacy policies.
6.2 Technology Providers
Game software providers such as Pragmatic Play, JILI, Evolution, or Spribe may receive the minimum information necessary to manage gameplay. These organisations are contracted with cd33 cd3 and are bound to protect data confidentiality.
6.3 Legal Obligations
If a court or competent authority requests information as part of a legal process, cd33 cd3 is obliged to comply. In such cases, users will be notified in advance as far as possible, if the law permits.
6.4 Business Restructuring
In the event of a future business merger or transfer, user information may be transferred to the new entity, but the terms of this privacy policy will remain in effect.
7 User Rights
Every user registered with cd33 cd3 retains the following rights regarding their information:
7.1 Right to Know
You may ask at any time what information cd33 cd3 holds about you. Upon submitting a request through customer support, details of the information will be provided within the specified timeframe.
7.2 Right to Correct Inaccurate Information
If any information in your account is incorrect or outdated, you may request that it be corrected. Some information can only be changed after identity verification.
7.3 Right to Opt Out of Marketing Messages
If you do not wish to receive promotional emails or notifications, you can opt out from settings or by contacting customer support directly. However, transaction and security-related messages cannot be stopped.
7.4 Right to Lodge a Complaint
If you feel your information is not being adequately protected, you may lodge a complaint directly with cd33 cd3. Answers to general questions can be found in our FAQ section.
8 Account Closure and Data Deletion
Any user who wishes to close their account at cd33 cd3 can do so by contacting customer support. The account closure request will be processed after verification.
Even after an account is closed, financial transaction records, identity verification documents, and relevant communication history may be retained for the legally required period. This is necessary for fraud prevention and legal compliance.
Information that is no longer needed beyond the legally required period is securely deleted or anonymised.
9 Minor Protection
cd33 cd3 is strictly for persons aged 21 or above. It is strictly prohibited for anyone under 21 to open an account or use the service.
If any user is found to be under 21, their account will be closed immediately and the information collected will be deleted. Guidelines on responsible gaming related to underage account use are discussed in detail in our Responsible Gaming Policy.
10 Changes to the Policy
cd33 cd3 reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be notified in advance via email or platform notification.
Continuing to use the platform after changes are made will be taken to mean that you have accepted the updated policy. It is therefore recommended that you review this page from time to time.
To learn more about changes to the policy and understand how they align with our overall terms of use, you may read our About Us page.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. We provide support in both Bengali and English.
Privacy-Related Contact
When sending any privacy-related request, please contact us from your registered email address so that your identity can be verified quickly and your request can be processed without delay.